Your Outsourced Membership Department
Grow renewals. Strengthen engagement. Simplify the member experience.
Everything your association needs to manage membership – done for you.
Transform Your Membership Operations from Reactive to Predictable
Membership is the heart of every mental health association — but it’s also one of the heaviest lifts.
Our Membership & Engagement Operations Department replaces the entire back-office function with automated workflows, clear communication sequences, and ongoing support that reduces your workload immediately.
Instead of juggling spreadsheets, late renewals, and inconsistent engagement…
You get a streamlined membership engine you can trust.
Your Membership & Engagement Ops Department Includes:
Everything you need to run professional membership operations
New member acquisition campaigns
Renewal & retention workflows
Member onboarding sequences
Member segmentation & list hygiene
Engagement & re-engagement campaigns
Full Member Benefits Hub setup + management
Analytics on benefit
usage
Lapsed-member win-back system
Monthly reports and insights
Dedicated operational workflows built into MBM360
Your Members Get a Beautiful Benefits Hub — You Get Zero Effort
As part of this Department, MBM360 builds and manages a customized Member Benefits Hub that houses all your member resources in one place.
We manage the entire hub no added work for your team. You simply upload or send new content when needed.
Benefits Hub Includes:
How This Department Works
A simple 3-step process to transform your membership operations
We Audit & Map Your Membership
Flow
Current state → gaps → opportunities → automation plan.
We Build Your Automated Membership Engine
Onboarding, renewals, segmentation, engagement, and the Member Benefits Hub.
We Run Your Membership Operations Monthly
You get consistent engagement, predictable renewals, and board-ready member reports.
How This Department Works
A simple 3-step process to transform your membership operations
We Audit & Map Your Membership Flow
Current state → gaps → opportunities → automation plan.
We Build Your Automated Membership Engine
Onboarding, renewals, segmentation, engagement, and the Member Benefits Hub.
We Run Your Membership Operations Monthly
You get consistent engagement, predictable renewals, and board-ready member reports.
Perfect For Associations That Want To:
Increase renewals without adding staff
Improve member engagement
Add a professional member benefits experience
Create consistent communication flows
Reduce manual membership tasks
Build a stronger member journey
Improve data accuracy and segmentation
Support a more modern and digital membership model
What Your First 30 Days Look Like
A structured onboarding process to get you operational fast
Day 1–7
Day 8–15
Day 16–30
Pricing
This Department requires MBM360 Core ($891/quarter)
Includes:
Full operations + Benefits Hub + Renewals + Engagement + Reporting
Aligned to the Annual Association Cycle
Premium partnerships for movement leaders and organizations
New Year, New Systems
Acquisition Promo
Buy One → Get One Free
Up to 2 free Ops Departments
Who qualifies:
- New associations
- Early renewals
12-month promotional period. Core remains at standard pricing.
Mental Health Month Special
Expansion Promo (Current Associations Only)
Buy 1 → Get 1 Half Off
OR Buy 2 → Get 1 Free
Plus: $300 off per quarter
On each new Ops Department for 12 months
Example: $1,500 → $1,200/quarter
Who qualifies:
- Current MBM360 associations only
Applies to newly added Ops Departments. Core never discounted.
Membership Operations That Build Capacity
Stats to include as they become available:
- Renewal increases
- Engagement rates
- Member portal usage
- Benefits Hub engagement
Not Sure Where to Start?
Take the 60-second Department Finder Quiz to identify where your association will see the biggest improvement first.
Build a Stronger Membership Experience
Start with one department or build a full operations suite — MBM360 scales with you.