Membership & Engagement Operations | MBM360 Association Operating Partnership
Ops Department · Membership & Engagement
Your members stay longer when the system remembers them.
MBM360 runs your entire membership function — renewals, onboarding, engagement, and win-backs — as a fully managed department inside your Association Portal. Your team stops scrambling. Your members stay.
membership workflows that outlast the staff who set them up
$12k
partnership starting price — this dept included
Day 1
department active inside your Association Portal
Part of the Association Operating Partnership
This department is included in every partnership — not sold separately.
Every partnership starts with Governance OS, ACS Association Access, your MBM360 Association Portal, and one fully managed Ops Department. This is that department.
MBM360 Association PortalGovernance OSACS Association AccessTechnology & Automation
Everything your membership & engagement function needs — run by MBM360.
MBM360 owns and executes every item below inside your Association Portal. Your team is not the coordinator. The system is.
✓
Renewal campaigns
Automated sequences that run on schedule — not because someone remembered, but because the infrastructure sends them.
✓
Member onboarding
New members enter a structured welcome sequence from day one. No gaps, no manual triggers.
✓
Engagement scoring
Members segmented by activity level so your outreach is targeted, not broadcast.
✓
Win-back sequences
Lapsed members reached with the right message at the right interval — automatically.
✓
Member Benefits Hub
A branded hub built inside your Association Portal housing all member resources, perks, and CE replays.
✓
Renewal forecasting
Monthly reports showing renewal trajectory so your board sees what is coming before it arrives.
29
Membership workflows documented and running
Renewal campaigns ran on schedule — not because someone remembered to send them, but because the infrastructure sent them. Member spotlights, fellow recognition, and award programs produced consistently without a new project kickoff each cycle. None of it lives in the person who set it up. All of it continues when that person leaves.
Arkansas Psychological Association · Connecticut Psychological Association
Without this department
Renewal season becomes an emergency every cycle
New members onboarded inconsistently or not at all
Lapsed members never contacted after expiry
Engagement data lives in a spreadsheet no one updates
How it works
Three steps from Governance Assessment to running department.
Every department follows the same delivery sequence — audit, build, run. The department is active inside your Association Portal before the first deliverable is due.
1
Audit & map your membership flow
We assess your current renewal rate, onboarding gaps, segmentation logic, and benefits infrastructure against what your association should be running.
2
Build your automated membership engine
Renewal workflows, onboarding sequences, engagement scoring, win-back campaigns, and your Member Benefits Hub — built inside your Association Portal.
3
Run your membership operations monthly
MBM360 owns the function. Consistent engagement, predictable renewals, and board-ready member reports delivered on cadence.
Other departments
Add more capacity as your partnership grows.
Every additional department adds $5,000 to your annual partnership. Governance OS, ACS, and your Association Portal remain fixed inclusions.
