Smart Communications Hub
Be there for your clients—even when you’re not online.
The MBM360 Smart Communications Hub keeps conversations flowing with automated, HIPAA-compliant tools that feel human—not robotic.
Why It Matters
Mental health professionals lose time, energy, and potential clients due to missed calls, scattered DMs, or delayed follow-ups. The Smart Communications Hub eliminates that friction—so you never miss an opportunity to build trust or answer a need.
Your practice stays responsive, personal, and professional—automatically.
What’s Included
2-Way Text & Email
Respond to clients directly from your dashboard or mobile app—like a real-time conversation
Web Chat Widget
Turn website visitors into warm leads with instant messaging that routes into
your CRM
Missed Call Text-Back
Automatically text anyone who calls and doesn’t reach you—so you never lose them again
Facebook Messenger Sync
Manage all Messenger conversations inside your client dashboard
Google My Business (GMB) Chat
Respond to Google Map inquiries instantly and track conversions
Text-to-Pay
Send payment links or invoices via SMS for fast, secure collection
All communications are stored securely and synced with client records inside your MBM360 platform.
Who It’s For
Solo clinicians who want a responsive, streamlined inbox
Clinics with front desk teams managing multiple channels
DEI leaders and nonprofits building accessible outreach workflows
Coaches or group program leaders needing quick replies without burnout
Who It’s For
Solo clinicians who want a responsive, streamlined inbox
Clinics with front desk teams managing multiple channels
DEI leaders and nonprofits building accessible outreach workflows
Coaches or group program leaders needing quick replies without burnout
Tier Access Table
FEATURE
CORE
PRO STACK
Systems
Architect
2-Way Text & Email
Missed Call Text-Back
GMB & Messenger Integration
Web Chat Widget
Text-to-Pay
Core users get SMS & email only; upgrade to unlock full omnichannel automation.
Tier Access Table
FEATURE |
CORE |
PRO STACK |
SYSTEMS |
ARCHITECT |
|---|---|---|---|---|
|
2-Way Text & Email | ||||
|
Missed Call Text-Back | ||||
|
GMB & Messenger Integration | ||||
|
Web Chat Widget | ||||
|
Text-to-Pay |